Frequently Asked Questions (FAQ)

PAYMENT

What payment methods do you accept?

We currently accept all major Credit and Debit Cards, UPI, and Net Banking for orders placed within India.

How secure is my personal information?

At Barknation, your privacy and security come first.

  • We use SSL (Secure Socket Layer) technology to encrypt your credit card and personal details during transmission.

  • We comply with industry-standard security protocols to ensure safe and secure payment processing.

  • Your payment information is never stored on our servers after the transaction.

ORDER TRACKING

My tracking number is not working.

Tracking numbers may take 1–3 business days to update after dispatch. Please wait and try again later.
If your tracking number still doesn’t work, contact us at barknationshop@gmail.com, and we’ll assist you.

How do I know if my order has been shipped?

Once your order is dispatched, you will receive a shipping confirmation email and SMS/WhatsApp notification (if provided at checkout) with your tracking number.

The tracking site says “Delivered,” but I haven’t received my package yet.

Sometimes, courier companies mark packages as “delivered” once they reach your local hub or before actual doorstep delivery.

  • Please wait 1–2 additional business days.

  • Check with your local courier office or neighbors.

  • If the package still doesn’t arrive, reach out to us at barknationshop@gmail.com.

SHIPPING & DELIVERY

Do you ship internationally?

No — Barknation currently ships only within India.

How long does it take for my order to ship out?

  • Orders are usually processed within 1–3 business days after payment.

  • During peak seasons, processing may take up to 5 business days.

How long does delivery take?

  • Standard delivery within India: 5–10 business days depending on your location.

  • Remote areas may take slightly longer.

How is my package delivered?

We work with trusted courier partners across India. Deliveries may be made to your doorstep, building security, or local courier office if you are unavailable.

How much do you charge for shipping?

We offer FREE standard shipping across India.

From where is my package shipped?

All orders are shipped from our Indian fulfillment centers.

RETURNS & REFUNDS

What if I receive a damaged or faulty product?

If your item arrives damaged or faulty, please email us at barknationshop@gmail.com with clear photos or videos within 7 days of delivery. Once verified, we will send you a replacement at no cost.

AFTER PURCHASE

I entered the wrong shipping address / chose the wrong variant. Can I change it?

If you realize you’ve made a mistake, email us immediately at barknationshop@gmail.com.

  • If your order has not yet been processed, we will update it for you.

  • If your order has already been shipped, unfortunately we cannot make changes or provide refunds for incorrect details entered during checkout.

Please double-check your shipping details before confirming your order.

My package is stuck in customs. What can I do?

Not applicable — Barknation ships only within India, so no customs involvement is required.

Can I change my shipping address after placing the order?

  • Changes can only be made before your order has been processed for shipping (within 12 hours in most cases).

  • After dispatch, we cannot guarantee address changes.

  • Please ensure your shipping details are correct before placing the order.

Note: If a parcel is undelivered due to an incorrect or incomplete address provided by the customer, Barknation cannot be held responsible, and refunds will not be issued.